SmallBizGenius Analysis

Moda Operandi, a luxury fashion retailer, receives mixed reviews regarding its customer service and order fulfillment. While some customers praise the curated selection and fast shipping, many report issues with returns, refunds, and inaccurate product descriptions.

Category Breakdown

Scores based on analysis of 96 recent reviews

Customer Service Issues

2.5/10

Many reviewers report negative experiences with Moda Operandi's customer service, citing rudeness, unresponsiveness, and unhelpful representatives. Several reviewers mention specific issues like delayed responses, unresolved problems with refunds, and being hung up on by customer service agents.

45 reviews mention this

Returns and Refunds

3.0/10

A significant number of reviewers express frustration with Moda Operandi's return and refund process. Common complaints include long delays in receiving refunds, refusal to refund taxes and duties, and unexpected changes to store credit policies without notification.

30 reviews mention this

Shipping and Delivery Problems

4.0/10

Some reviewers report issues with shipping and delivery, including slow delivery times, orders being canceled without explanation, and packages being delivered to the wrong address or stolen. Several reviewers also mention a lack of real-time order tracking.

15 reviews mention this

Product Quality and Accuracy

5.0/10

Several reviewers express concerns about the quality and accuracy of products received from Moda Operandi. Complaints include receiving damaged items, items that differ from the product description, and potentially counterfeit goods.

10 reviews mention this

Positive Shopping Experience

8.0/10

Some reviewers praise Moda Operandi for its beautiful website, curated collection, and easy-to-use search and return process. They also appreciate the fast shipping, neat packaging, and overall positive transaction experience.

20 reviews mention this

Pros & Cons

What Customers Love

Curated selection of high-end designer items Mentioned 20x
"Moda Operandi combines cutting edge high fashion with timeless classics for every budget. A beautiful website to use, easy to search, buy and return, great customer service. Very well curated collection."
Fast shipping and neat packaging Mentioned 7x
"Absolutely love the shipping fulfillment service at moda opernadi. I always get my order super fast and the packaging always looks neat and clean."
Easy-to-use website Mentioned 3x
"A beautiful website to use, easy to search, buy and return..."
Occasional exceptions to return policies Mentioned 2x
"I buy from here a lot and I appreciate when they make return exceptions.That’s great customer service"
Prompt delivery Mentioned 5x
"Timely deliver, product as described."

Common Complaints

Poor customer service with rude and unhelpful representatives Mentioned 45x
"Horrible customer service. Rude and miserable. They are very unprofessional and unaccommodating. Kati who says she’s one of the managers has no customer service skills and should not be working there."
Long delays and issues with refunds Mentioned 30x
"They are holding my refund for weeks now..items received. Fashion companies on the brink are known to float your refund for a month so this would make me wary of ever ordering from them again."
Unexpected order cancellations without explanation Mentioned 5x
"They canceled my order without giving any reason. They did not even send me an email that the order has been canceled. Never have I seen such blatant disrespect."
Inaccurate product descriptions and sizing charts Mentioned 4x
"Nowhere on the product page does it state that an item item is final sale. This only appears in small print on the checkout page, which is easy to miss. This feels intentionally misleading and not customer-friendly."
High taxes and shipping costs for international orders Mentioned 2x
"Taxes are very high. Not worth to buy for europe."

Common Questions About Modaoperandi

Answers derived from customer review patterns

Is Modaoperandi legit and trustworthy?

Moda Operandi is a legitimate online retailer selling luxury fashion items, but the reviews suggest caution. While some customers have positive experiences, a significant number report issues with customer service, order fulfillment, and returns. The company's inconsistent service quality raises concerns about its overall trustworthiness, particularly for high-value purchases. Potential buyers should carefully weigh the risks before ordering.

Based on 45 reviews

Does Modaoperandi have good customer service?

Based on the reviews, Moda Operandi's customer service is a major point of contention. Many customers describe the customer service as rude, unhelpful, and unresponsive. Common complaints include long wait times, unresolved issues with refunds, and difficulty getting in touch with a manager. While some reviewers report positive interactions, the overwhelming sentiment suggests that customer service is a significant weakness for the company.

Based on 45 reviews

Is Modaoperandi worth it for small business?

For small business owners, Moda Operandi may not be the most reliable choice for purchasing luxury items. The inconsistent customer service and order fulfillment issues could lead to significant disruptions and frustration. While the curated selection and potential for unique finds may be appealing, the risks associated with returns, refunds, and potential product quality problems outweigh the benefits for most small businesses. It's advisable to consider alternative retailers with more consistent and reliable service.

Based on 45 reviews

What is Modaoperandi's return policy like?

Moda Operandi's return policy is a source of frustration for many customers. Several reviewers report difficulties with returns, including unexpected changes to store credit policies, refusal to refund taxes and duties, and long delays in processing refunds. Some customers also mention that certain items are final sale, which is not always clearly indicated at the time of purchase. The return process appears to be complex and inconsistent, leading to dissatisfaction among many buyers.

Based on 30 reviews

Why are customers complaining about Moda Operandi?

Customers are primarily complaining about Moda Operandi due to issues with customer service, returns and refunds, and shipping and delivery. Many reviewers report negative experiences with customer service representatives, citing rudeness and unresponsiveness. Others express frustration with long delays in receiving refunds, unexpected changes to store credit policies, and difficulties with the return process. Shipping and delivery problems, such as slow delivery times and order cancellations, also contribute to customer dissatisfaction.

Based on 75 reviews

Ready to Try Modaoperandi?

Save on your first purchase with 4 verified coupon codes.

View Coupons

Looking for Something Different?

Compare Modaoperandi against 522 similar lifestyle & perks options.

View Alternatives